Privacy Policy

Last updated: July 19, 2026 - Applies to openwhenletters.net

Introduction

Welcome to Open When Letters ("we", "us", or "our"), available at openwhenletters.net. We help you create digital "open when" letters and share them through unique links. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services. By using openwhenletters.net, you agree to the practices described here.

Your Letters & Content

Letters you write are intended for the people you share them with. We do not publish, index, or sell the content of your private letters. Access is primarily controlled by the unique link you create and share. Anyone with that link may be able to open the letter, so please share carefully.

Public garden content (if you browse or contribute to public examples) may be visible to other visitors of openwhenletters.net.

Information We Collect

1. Information You Provide

  • Letter content: Recipient name, sender name, message text, "open when" moments, and similar details you enter when creating a letter
  • Account information (if you sign in): Name, email address, and profile details you provide
  • Contact information: Details you send when emailing us or using a contact form
  • Payment information (if you use paid features): Processed by secure third-party processors; we do not store full card numbers

2. Information Collected Automatically

  • Device & log data: IP address, browser type, operating system, and approximate access times
  • Usage data: Pages viewed and how you interact with openwhenletters.net
  • Cookies and similar technologies: Used to keep the site working and, where enabled, to understand usage

How We Use Your Information

  • Provide and improve Open When Letters on openwhenletters.net
  • Generate and deliver shareable letter links
  • Operate accounts, support, and security features
  • Communicate about the service when needed (for example, support replies)

Information Sharing

We do not sell your personal information. We may share information with:

  • Service providers who help us run the site (for example hosting, email delivery, storage, or payment processing)
  • Legal requirements when disclosure is required by law or necessary to protect rights and safety
  • Recipients you choose when you share a letter link

Data Security

We take reasonable administrative and technical measures to protect information on openwhenletters.net. No method of transmission or storage is 100% secure; please keep your share links private.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on openwhenletters.net with an updated "Last updated" date. Continued use of the service after changes means you accept the revised policy.

Contact Us

Questions about this Privacy Policy or privacy practices at Open When Letters:

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